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Frequently Asked Questions
Wondering about something? Let’s clear things up!
We’ve gathered all the important info right here. Explore our FAQs and find the answers you need.
Do I need an active service contract to request technical service?
No — an active Managed Service Agreement (MSA) is not required. We provide on-demand service during business hours for customers without a service contract.
Can you provide a Certificate of Insurance (COI) for our project?
Yes. We maintain full insurance coverage—including General Liability, Umbrella Insurance, Professional Indemnity, Cyber Liability, and Workers’ Compensation—to ensure complete protection for both your business and ours. This allows us to operate with full compliance and gives you peace of mind on every project. COIs available upon request.
Do you offer same-day or next-day IT services?
Yes, please call us at 718-516-3554 and we can try our best to accommodate your request.
Do you require a site survey before starting a project?
For most infrastructure or networking projects, an on-site assessment is recommended to ensure accurate planning and quoting.
What forms of payment do you accept?
Credit/debit cards, ACH, and checks.
Can you work after hours or on weekends?
Yes. After-hours, overnight, and weekend work is available by request to eliminate downtime or business interruptions. This may include additional scheduling fees.
